Key Performance Indicators: Measurement and performance assessment in health care.

Abstract: The raising of the standard levels of quality and efficiency related to the provision of services within the National Health System has once again highlighted the importance of building an ad hoc system for measuring and evaluating performance. This work aims to build a system of indicators for existing public health facilities that assess the quality and adequacy of the services offered in the field of primary care. The construction of performance indicators, especially in health services, is a very useful practice, not only to use a strategy for reviewing expenditure in the provision of specific services but mainly to rationalize the working methods of projection to results. The proposed model can be used for the efficient and profitable management of health departments and entire hospitals, also paying attention to the well-being of hospitalized patients. The results of this work demonstrate the importance of statistical techniques to obtain information from data of different nature and optimize their use. Through a multivariate analysis of the data (Principal Components Analysis), we built a series of indicators and we will be able to weight them in order to create a performance assessment model using KPI (Key Performance Indicator) able to provide the relevance of each indicator within the analysis carried out.