Objectives. This paper aims to demonstrate how important is the adoption of a process focused organization for the survival of companies, especially in a context of crisis. Thanks to the adoption of Business Process Management methods, supported by specific software tools and the use of new ICT technologies, it is possible to streamline and speed up the operations management, the identification of risk indicators and performance, ensuring the rapid adoption of corrective policies and improvements. Methodology. The methodology used is the case study technique, in order to analyze a specific case of real life: this method will be applied to the Finance sector, as a practical example of analysis, detection and management of business process criticality, in terms of increasing. Findings. The achieved results show how a comprehensive view of the processes may provide starting point to make operational changes improvements, involving benefits for the single problem, achieving a result of better overall efficiency. Research limits. The analysis of a single case study represents the main limit of this research. Practical implications. The paper underlines that the company can achieve a competitive advantage through innovation, which is not necessarily technological, but also throughout innovation of organizational processes and performance measurement. Originality of the study. The originality of the work is the union of different aspects of Management concerning the Improvement approach, proposing a case study that argues the solution of problems, through the application of dynamic models that can manage unpredictable situations.
Obiettivi. Il presente lavoro si pone l’obiettivo di dimostrare come l’adozione di un’organizzazione per processi sia fondamentale per la sopravvivenza delle aziende, soprattutto per superare situazioni difficili o contesti di crisi. Tramite l’adozione di metodologie di Business Process Management, coaudivate da strumenti software specifici e dall’impiego di nuove tecnologie ICT è possibile snellire e velocizzare la gestione delle operations, l’individuazione d’indicatori di rischio e di performance, garantendo la rapida adozione di politiche correttive e migliorative. Metodologia. La metodologia utilizzata è quella del case study: sarà presentato un caso studio applicato al settore Finance, esempio pratico di analisi, rilevamento e gestione delle criticità di un processo aziendale, nell’ottica del miglioramento. Risultati. I risultati ottenuti dimostrano come una visione trasversale dei processi, possa fornire spunti di riflessione per apportare modifiche gestionali migliorative, comportando un beneficio che risolve non solo il singolo problema, ma che in realtà contribuisce a realizzare un risultato di migliore efficienza globale. Limiti della ricerca. Il limite della ricerca è rappresentato dal fatto che l’analisi si basa su un solo caso studio. Implicazioni pratiche. Il lavoro evidenzia come l’impresa possa conseguire un vantaggio competitivo, attraverso l’innovazione, che non sia solo tecnologica, ma attraverso l’innovazione dei processi organizzativi e la misurazione delle prestazioni. Originalità del lavoro. L’originalità del lavoro è rappresentata dall’aver unito i diversi aspetti di gestione che convergono verso l’approccio di Improvement, presentando un case study che argomenta la soluzione di problematiche, mediante l’applicazione di modelli dinamici in grado di gestire situazioni imprevedibili.
Il Business Process Management come strategia di miglioramento: l’innovazione tecnologica a supporto dell’organizzazione
BALDASSARRE, FABRIZIO;RICCIARDI, FRANCESCA;CAMPO, RAFFAELE
2016-01-01
Abstract
Objectives. This paper aims to demonstrate how important is the adoption of a process focused organization for the survival of companies, especially in a context of crisis. Thanks to the adoption of Business Process Management methods, supported by specific software tools and the use of new ICT technologies, it is possible to streamline and speed up the operations management, the identification of risk indicators and performance, ensuring the rapid adoption of corrective policies and improvements. Methodology. The methodology used is the case study technique, in order to analyze a specific case of real life: this method will be applied to the Finance sector, as a practical example of analysis, detection and management of business process criticality, in terms of increasing. Findings. The achieved results show how a comprehensive view of the processes may provide starting point to make operational changes improvements, involving benefits for the single problem, achieving a result of better overall efficiency. Research limits. The analysis of a single case study represents the main limit of this research. Practical implications. The paper underlines that the company can achieve a competitive advantage through innovation, which is not necessarily technological, but also throughout innovation of organizational processes and performance measurement. Originality of the study. The originality of the work is the union of different aspects of Management concerning the Improvement approach, proposing a case study that argues the solution of problems, through the application of dynamic models that can manage unpredictable situations.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.