Nowadays, an increasing number of people who are not expert in computer science are willing to use computers to perform tasks related to their own professional activities. However, the great number of customization possibilities, usually offered by interactive systems in a language alien to the user experience, often disorient users and create dissatisfaction, anxiety, and/or frustration. The Software Shaping Workshops methodology has been developed to overcome such problems by the creation of a hierarchy of tailorable environments devoted to end-users, possibly experts in some application domain. Such environments are built adopting notations and languages of the domain at hand and favour the externalization of the implicit knowledge that users exploit to perform their work. Being specific for a certain community of users, such environments present all and only the tools and functionalities that users really need, in accordance with the acronym WUSIWUN (What Users See Is What Users Need). An example in the automation system field is illustrated to demonstrate the main features of our approach.
What Users See Is What Users Need
PICCINNO, ANTONIO;
2003-01-01
Abstract
Nowadays, an increasing number of people who are not expert in computer science are willing to use computers to perform tasks related to their own professional activities. However, the great number of customization possibilities, usually offered by interactive systems in a language alien to the user experience, often disorient users and create dissatisfaction, anxiety, and/or frustration. The Software Shaping Workshops methodology has been developed to overcome such problems by the creation of a hierarchy of tailorable environments devoted to end-users, possibly experts in some application domain. Such environments are built adopting notations and languages of the domain at hand and favour the externalization of the implicit knowledge that users exploit to perform their work. Being specific for a certain community of users, such environments present all and only the tools and functionalities that users really need, in accordance with the acronym WUSIWUN (What Users See Is What Users Need). An example in the automation system field is illustrated to demonstrate the main features of our approach.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
