In order to analyze the patients satisfaction in a hospital, a ServPerf-like questionnaire was used to collect evaluations. Then, the dimensional structure of the Service Quality Index was verified, applying an explorative Factorial Analysis and a Structural Equations Model through both LISREL and PSL algorithms. In this way, a simplest structure of SQI was identified.
Verifica empirica di un modello di patient satisfaction
D'OVIDIO, Francesco Domenico
2007-01-01
Abstract
In order to analyze the patients satisfaction in a hospital, a ServPerf-like questionnaire was used to collect evaluations. Then, the dimensional structure of the Service Quality Index was verified, applying an explorative Factorial Analysis and a Structural Equations Model through both LISREL and PSL algorithms. In this way, a simplest structure of SQI was identified.File in questo prodotto:
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