Recruitment bots are becoming increasingly popular, but there is limited research on how human-centered design principles guide their development. This study aims to address this gap by providing insights into the design of recruitment chatbots that prioritize human-centered principles and improve the overall experience for their final users. Semi-structured interviews with 4 recruiters and 6 job seekers were conducted to investigate their experiences with recruitment procedures and their perspectives on how chatbots could influence their experiences. The study revealed insights related to the impact of chatbots on the user experience and their acceptability in the context of human-centeredness, thus contributing to the development of next-generation, human-in-the-loop chatbot recruitment systems.
Recruitment Chatbot Acceptance in Company Practices: An Elicitation Study
Akram S.;Buono P.;Lanzilotti R.
2023-01-01
Abstract
Recruitment bots are becoming increasingly popular, but there is limited research on how human-centered design principles guide their development. This study aims to address this gap by providing insights into the design of recruitment chatbots that prioritize human-centered principles and improve the overall experience for their final users. Semi-structured interviews with 4 recruiters and 6 job seekers were conducted to investigate their experiences with recruitment procedures and their perspectives on how chatbots could influence their experiences. The study revealed insights related to the impact of chatbots on the user experience and their acceptability in the context of human-centeredness, thus contributing to the development of next-generation, human-in-the-loop chatbot recruitment systems.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
