User eXperience (UX) is an important quality of software products. However, its evaluation is often neglected, mainly because developers think that it is resource-demanding and because of the scarce automation of the evaluation process. This paper presents an ongoing research work on SERENE, a platform that exploits Artificial Intelligence (AI) for semi-automatic UX evaluation. Specifically, this platform helps understand users’ emotions by analyzing the log data of the users’ interactions with websites. SERENE has been developed following the Human-Centered Artificial Intelligence approach since user control of the AI model is supported through the customization of some model features; in addition, the explanation of the AI model is provided through heatmap visualizations, thus supporting augmentation rather than automation of the UX evaluation activity.
Interplay between AI and HCI for UX evaluation: the SERENE case study
Desolda G.;Esposito A.;Lanzilotti R.;Costabile M. F.
2022-01-01
Abstract
User eXperience (UX) is an important quality of software products. However, its evaluation is often neglected, mainly because developers think that it is resource-demanding and because of the scarce automation of the evaluation process. This paper presents an ongoing research work on SERENE, a platform that exploits Artificial Intelligence (AI) for semi-automatic UX evaluation. Specifically, this platform helps understand users’ emotions by analyzing the log data of the users’ interactions with websites. SERENE has been developed following the Human-Centered Artificial Intelligence approach since user control of the AI model is supported through the customization of some model features; in addition, the explanation of the AI model is provided through heatmap visualizations, thus supporting augmentation rather than automation of the UX evaluation activity.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
