Multimedia technologies to support delivery of health services to migrants by enhancing their inclusion

Due to its geographical position, the Apulia region, is used to house migrants from all over the world who arrived over the centuries. Apulia is also a transit land for migrants that want to reach other Italian regions or European countries. One of the main issues of migration flows is related to the health services network. In this context, the Apulia Region, in collaboration with other private and public organisations, proposed the Prevenzione 4.0 (Prevention) project that aims at creating an e-health environment to empower the services of the National Health Service for migrants. Technological solutions and learning paths will be implemented to reduce the number of users who daily ask for health care services. The actions will be available for both migrants and professional figures involved in the management of migrants’ reception processes. This paper presents a mobile application designed to help the migrant centres to provide medical and psychological support to their guests. The app fosters the migrants’ empowerment to make them able to take care of their health without involving the National Health Service when not strictly necessary.