Il ruolo del contratto di servizio nel sistema di pianificazione e controllo degli enti locali

The process of public services outsourcing has created a system of parties that contribute to needs satisfaction and to public value creation. The functional separation between the public administration and the utilities producers requires a rethinking of traditional planning and control systems, to enable a more effective process of measurement and evaluation of overall performance and improve decision-making at political, strategic and operational level. This paper identifies, both on theoretical basis and best practice, the role that the service contract can play in increasing emphasis on performance.