The process of public services outsourcing has created a system of parties that contribute to needs satisfaction and to public value creation. The functional separation between the public administration and the utilities producers requires a rethinking of traditional planning and control systems, to enable a more effective process of measurement and evaluation of overall performance and improve decision-making at political, strategic and operational level. This paper identifies, both on theoretical basis and best practice, the role that the service contract can play in increasing emphasis on performance.

Il ruolo del contratto di servizio nel sistema di pianificazione e controllo degli enti locali

NISIO, Antonio;
2011

Abstract

The process of public services outsourcing has created a system of parties that contribute to needs satisfaction and to public value creation. The functional separation between the public administration and the utilities producers requires a rethinking of traditional planning and control systems, to enable a more effective process of measurement and evaluation of overall performance and improve decision-making at political, strategic and operational level. This paper identifies, both on theoretical basis and best practice, the role that the service contract can play in increasing emphasis on performance.
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11586/22676
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