This paper describes the first edition of the Question Answering for Frequently Asked Questions (QA4FAQ) task at the EVALITA 2016 campaign. The task concerns the retrieval of relevant frequently asked questions, given a user query. The main objective of the task is the evaluation of both question answering and information retrieval systems in this particular setting in which the document collection is composed of FAQs. The data used for the task are collected in a real scenario by AQP Risponde, a semantic retrieval engine used by Acquedotto Pugliese (AQP, the Organization for the management of the public water in the South of Italy) for supporting their customer care. The system is developed by QuestionCube, an Italian startup company which designs Question Answering tools.
Overview of the EVALITA 2016 question answering for frequently asked questions (QA4FAQ) task
CAPUTO, ANNALINA;de GEMMIS, MARCO;LOPS, PASQUALE;
2016-01-01
Abstract
This paper describes the first edition of the Question Answering for Frequently Asked Questions (QA4FAQ) task at the EVALITA 2016 campaign. The task concerns the retrieval of relevant frequently asked questions, given a user query. The main objective of the task is the evaluation of both question answering and information retrieval systems in this particular setting in which the document collection is composed of FAQs. The data used for the task are collected in a real scenario by AQP Risponde, a semantic retrieval engine used by Acquedotto Pugliese (AQP, the Organization for the management of the public water in the South of Italy) for supporting their customer care. The system is developed by QuestionCube, an Italian startup company which designs Question Answering tools.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
