Supporting Interaction and Co-evolution of Users and Systems

Interactive systems supporting people activities, even those designed for a specific application domain, should be very flexible, i.e., they should be easily adaptable to specific needs of the user communities. They should even allow users to personalize the system to better fit with their evolving needs. This paper presents an original model of the interaction and coevolution processes occurring between humans and interactive systems and discusses an approach to design systems that supports such processes. The approach is based on the “artisan’s workshop” metaphor and foresees the participatory design of an interactive system as a network of workshops customized to different user communities and connected one another by communication paths. Such paths allow end users and members of the design team to trigger and actuate the co-evolution. The feasibility of the methodology is illustrated through a case study in the medical domain.