The study analyzes student satisfaction at the University of Bari by applying the SERVPERF model to assess teaching quality across five key dimensions. Using a multilevel statistical approach, the research explores how individual (interest and background) and contextual (department and subject area) factors directly and indirectly influence final assessments. The results highlight that perceptions of quality are mediated by personal motivation and vary significantly across academic disciplines. The study therefore offers strategic insights for university management to improve teaching effectiveness and the overall learning experience.
What dimensions shape student satisfaction with Teaching? Insights from the University of Bari
Toma Ernesto;D'Uggento Angela Maria;Pepe Ilaria
2026-01-01
Abstract
The study analyzes student satisfaction at the University of Bari by applying the SERVPERF model to assess teaching quality across five key dimensions. Using a multilevel statistical approach, the research explores how individual (interest and background) and contextual (department and subject area) factors directly and indirectly influence final assessments. The results highlight that perceptions of quality are mediated by personal motivation and vary significantly across academic disciplines. The study therefore offers strategic insights for university management to improve teaching effectiveness and the overall learning experience.File in questo prodotto:
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