The study of the quality of services provided in the health sector plays a fundamental role in applied statistical studies. The work focuses on using Structural Equation Modeling Path Modeling as a valuable way to analyze longitudinal data relating to the level of the satisfaction expressed with respect to a selection of public and private operators. The aim of the study is to develop an experimental model to measure the level of satisfaction with the services provided by an external organization over time. In the work, the data used result from a survey on the services offered by Sanita’ Service s.r.l. at the ASL (local health organization) agencies in Foggia.
The PLS-PM approach to analyze the quality of health services over time
Crocetta, Corrado;Mazza, Rocco
2025-01-01
Abstract
The study of the quality of services provided in the health sector plays a fundamental role in applied statistical studies. The work focuses on using Structural Equation Modeling Path Modeling as a valuable way to analyze longitudinal data relating to the level of the satisfaction expressed with respect to a selection of public and private operators. The aim of the study is to develop an experimental model to measure the level of satisfaction with the services provided by an external organization over time. In the work, the data used result from a survey on the services offered by Sanita’ Service s.r.l. at the ASL (local health organization) agencies in Foggia.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
