In this paper, we propose a fuzzy approach to measure the degree of satisfaction of graduates on the suitability of university education for work- ing purposes. The indicators proposed come from two factors: the importance attributed to six aspects of university education and the quality of the service perceived by graduates. We use these indices to evaluate the first results of a telephone survey on a sample group of graduates at the University of Foggia. Using factor analysis, we show that all the aspects of university education can be summarised in just one dimension.
A Fuzzy Measure of Satisfaction for University Education as a Key for Employment
CROCETTA, CORRADO;
2007-01-01
Abstract
In this paper, we propose a fuzzy approach to measure the degree of satisfaction of graduates on the suitability of university education for work- ing purposes. The indicators proposed come from two factors: the importance attributed to six aspects of university education and the quality of the service perceived by graduates. We use these indices to evaluate the first results of a telephone survey on a sample group of graduates at the University of Foggia. Using factor analysis, we show that all the aspects of university education can be summarised in just one dimension.File in questo prodotto:
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