This paper aims to discuss some relevant evaluation criteria and suggestions for the improvement of text-based chatbots for tourism-specific German as Foreign Language classes in an academic setting. After outlining some findings of the research on chatbot-based language learning and some requirements for future professionals in tourism, the paper offers an analysis of two chatbots (i. e. Duolingo Bots and Lufthansa BestPrice) considering their use for touristic German learning at university. The selected findings show that it is still problematic for chatbots to switch the chat partners’ role and to give high-quality feedback on users’ input.
Kriterien und Vorschläge zur Evaluation textbasierter Chatbots für die touristische Sprachbildung am Beispiel von Lufthansa BestPrice und Duolingo Bots
Mazzilli, Francesca
2019-01-01
Abstract
This paper aims to discuss some relevant evaluation criteria and suggestions for the improvement of text-based chatbots for tourism-specific German as Foreign Language classes in an academic setting. After outlining some findings of the research on chatbot-based language learning and some requirements for future professionals in tourism, the paper offers an analysis of two chatbots (i. e. Duolingo Bots and Lufthansa BestPrice) considering their use for touristic German learning at university. The selected findings show that it is still problematic for chatbots to switch the chat partners’ role and to give high-quality feedback on users’ input.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
