Engineering e-learning surveys: a new approach

This paper presents a new approach to engineer useful surveys to evaluate quality of e-learning courses. The proposed quality model evaluates not only quality in use but also quality in learning. Questions allow monitoring not only how the learning product results easy to manage, but also estimating how much it is useful for the learning process. The quality of the interface, the friendliness of the contents, the quality of concepts and the capability to transfer new knowledge are all considered. Learner involvement and motivation are considered as relevant factors to measure user satisfaction. The first results, obtained during university teaching activities, show the efficiency of the proposed survey in discriminating the relevant factors.